Bilingual Full-Time Service Representative I (English/Spanish) - IBEW (Fresno)
Pacific Gas and Electric Company Fresno, CA
Pacific Gas and Electric Company Fresno, CA
2 weeks ago
See who Pacific Gas and Electric Company has hired for this role
Pacific Gas and Electric Company Fresno, CA
2 weeks ago
- Report this job
Requisition ID # 159338
Job Category: Customer Support / Operations
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Fresno
Department OverviewAt PG&E, nothing is more important than public and employee safety. We’ve set our sights on making our company the safest utility in the country. PG&E is a regulated company governed by the California Public Utilities Commission (CPUC) and within Contact Center Operations, our employees are required to comply with policies and procedures to ensure both public and employee safety.
In Contact Center Operations, we are the voice of our Company — a Company that powers energy and gas through millions of homes in the state of California. Contact Center Operations (CCO) consists of Contact Centers located in Sacramento and Fresno. We are a dynamic, fast-paced department which is staffed 24 hours a day, 7 days a week. Contact Center Operation’s mission is to support the company vision to become the leading utility in the United States by delivering an exceptional customer experience to each and every customer. We have approximately 1000 Customer Service Representatives (CSRs) across all centers and all are dedicated to providing and delivering the ultimate customer experience.
Position SummaryCustomer Service Representatives (CSRs) are the “voice” of our company. They must be clear and confident communicators who have a constant focus on safety and the customer at all times. CSRs provide front-line support by telephone, email and written correspondence. They handle a high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as gas leaks and other safety concerns.
To provide the ultimate customer service experience, a PG&E CSR must:
- Handle inquiries in a safe, friendly, timely and highly accurate manner
- Learn and retain the required knowledge to be successful in their role
- Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
- Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction
THIS IS A BILINGUAL POSITION (ENGLISH/SPANISH)CSRs are required to complete a 7-week paid training program in addition to 2 weeks on-the-job training. You will be working full-time (40 hours/week) during these initial 9 weeks of training. The CSR training program will take the participants through an online learning portal that will allow the learner to experience various components of the CSR job through simulations, class activities, instructor-led discussions, and on the job call taking.
As a Full-Time Customer Service Representative, your work schedule will fall within the hours of operation for the location and may change depending on business needs. Please note that consecutive days off may not be feasible.Fresno Hours of Operation:Mondays thru Fridays, 7 am to 7 pmSaturdays, 8 am to 5 pmPG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $26.32 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining.Qualifications:Minimum:
- Must be at least 18 years of age
- Must possess a High School diploma, GED or equivalent work experience
- Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment
- Must complete 7-week Customer Service Representative (CSR) Training program and 2 weeks of “nesting”
- Demonstrated ability navigating multiple computer programs and internet webpages
- Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
- Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
- Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors
Desired:
- Previous experience in a Contact Center environment
- 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
- Associate’s degree or higher from an accredited college or institution
- To better represent the communities we serve, we prefer applicants to live within 50 miles of the work location.
Pre-Employment Testing:PG&E Employees: You must have qualified on all prerequisite tests prior to submitting an application; and all secondary tests prior to interviewing. For more information on prerequisite and secondary exams, including study guides, please visit the Pre-employment testing website.
- Clerical Test Battery
- Work Orientation Inventory-Clerical
- Contact Center Virtual Scenario
Responsibilities:
- Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public
- Acknowledge customers concerns by being courteous, empathetic and professional at all times
- Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner
- Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships
- Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders
- Act professionally and ethically in all situations
- Serve the customer and perform the job in a safe manner
- Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
- Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
- Must have decision making ability and effective judgment making skills
- Effectively operate all required PG&E applications and systems
- Ability to work in a fast-paced environment which is subject to change based on business needs
- DOT-Emergency Response Only
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Utilities
Referrals increase your chances of interviewing at Pacific Gas and Electric Company by 2x
See who you know
Get notified about new Service Representative jobs in Fresno, CA.
Sign in to create job alert
Similar jobs
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fresno, CA
-
Customer Service ( Remote work)
Customer Service ( Remote work)
PATH ARC
Fresno, CA
-
Customer Service (Remote)
Customer Service (Remote)
PATH ARC
Fresno, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fresno, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fresno, CA
-
Customer Service Position (Remote)
Customer Service Position (Remote)
Apex Talent Solutions
Fresno, CA
-
Administrative Assistant / Customer Service Representative
Administrative Assistant / Customer Service Representative
Suzuki Law Offices, L.L.C.
Fresno, CA
-
Customer Service Position (Remote)
Customer Service Position (Remote)
Apex Talent Solutions
Fresno, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fresno, CA
-
Customer Service Representative
Customer Service Representative
Aces Global
Clovis, CA
-
Customer Service ( Remote work)
Customer Service ( Remote work)
PATH ARC
Sanger, CA
-
Customer Service Representative
Customer Service Representative
Pioneer Executives Inc.
Fresno, CA
-
Customer Service (remote work )
Customer Service (remote work )
PATH ARC
Fresno, CA
-
Customer Service Team Member
Customer Service Team Member
52 Concepts
Fresno, CA
-
Customer Service
Customer Service
Randstad USA
Fresno, CA $16.50 - $17.00
-
Customer Service ( Remote work)
Customer Service ( Remote work)
PATH ARC
Reedley, CA
-
Customer Service Associate - Full Time
Customer Service Associate - Full Time
Aces Global
Fresno, CA
-
Service Representative I
Service Representative I
Citizens Business Bank
Fresno, CA
-
Customer Service Associate
Customer Service Associate
Aces Global
Clovis, CA
-
Customer Service / Office Representative
Customer Service / Office Representative
Closets By Design – Fresno
Fresno, CA
-
Customer Service & Sales Representative
Aces Global
Clovis, CA
-
Office Manager/Customer Service Representative
Office Manager/Customer Service Representative
West Coast Arborists, Inc.
Fresno, CA
-
Customer Service & Sales Representative
Aces Global
Fresno, CA
-
Telecommunications Customer Service Representative
Telecommunications Customer Service Representative
Aces Global
Fresno, CA
-
GUEST SERVICE REPRESENTATIVE - HAMPTON INN & SUITES CLOVIS
Dimension Hospitality
Clovis, CA
-
customer Service ( Remote work , No Vaccination Required)
customer Service ( Remote work , No Vaccination Required)
PATH ARC
Fresno, CA
-
Customer Service - Remote
Customer Service - Remote
Apex Talent Solutions
Clovis, CA
People also viewed
-
Customer Service And Sales Support Representative
Customer Service And Sales Support Representative
The Rustman Agency
Fresno, CA
-
Customer Service ( Remote work , No Vaccination Required)
Customer Service ( Remote work , No Vaccination Required)
Third Party CS
Fresno, CA
-
Lead Customer Service Representative
Lead Customer Service Representative
AppleOne Employment Services
Fresno, CA
-
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
Fresno, CA
-
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
Fresno, CA
-
Customer Service Remote
Customer Service Remote
Apex Talent Solutions
Sanger, CA
-
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
Fresno, CA
-
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
Fresno, CA
-
Supervisory Contact Representative (Customer Service Group Manager) (12 month register)
Supervisory Contact Representative (Customer Service Group Manager) (12 month register)
Internal Revenue Service
Fresno County, CA
-
Customer Service ( Remote work , No Vaccination Required)
Customer Service ( Remote work , No Vaccination Required)
Third Party CS
Clovis, CA
Similar Searches
- Donor Relations Coordinator jobs 49,626 open jobs
- Curator of Education jobs 93 open jobs
- Factory Representative jobs 1,469 open jobs
- Placement Specialist jobs 51,676 open jobs
- Call Center Associate jobs 1,030 open jobs
- Airport Operations Manager jobs 2,314 open jobs
- Business Services Representative jobs 59,908 open jobs
- Patient Care Assistant jobs 131,641 open jobs
- Financial Services Associate jobs 110,556 open jobs
- Financial Services Representative jobs 18,492 open jobs
- Billing Representative jobs 55,678 open jobs
- Academic Coach jobs 4,923 open jobs
- Methods Engineer jobs 31,797 open jobs
- Home Care Specialist jobs 81,345 open jobs
- Patient Service Representative jobs 66,457 open jobs
- Embedded System Developer jobs 4,784 open jobs
- School Bus Driver jobs 119,564 open jobs
- Technical Solutions Engineer jobs 447,728 open jobs
- Field Service Representative jobs 17,490 open jobs
- Mail Clerk jobs 49,943 open jobs
- Outside Sales Specialist jobs 16,337 open jobs
- Independent Sales Representative jobs 63,305 open jobs
- Accounting Technician jobs 53,626 open jobs
- Clinical Research Coordinator jobs 15,555 open jobs
- Loss Mitigation Specialist jobs 1,177 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More